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Store Opening
Visit Our Retail Store
13397 Smith Road
Middleburg Hts, OH 44130
Store Hours
Sunday 10am-5pm
Monday 10am-6pm
Tuesday 10am-9pm
Wednesday 10am-6pm
Thursday 10am-6pm
Friday 10am-9pm
Saturday 10am-5pm
prorated shipping
Shipping & Returns
Shipping Policy
We strive to provide you with best possible shipping vendor selections and service that we can find. For this reason you may select between the US Postal Service, FedEx, and UPS for your shipping needs. We have found that each of these shipping vendors have in the past performed to our high standards and provide you with the best possible overall shipping experience. All shipping prices, whether domestic or international, are based on the total weight of your order and quoted real-time. For this reason you can be assured that you will not have to pay more than indicated by your selection.
We have modified our shipping policy to incorporate pro-rated shipping. Each order placed will always receive a 5% shipping discount. The larger the order amount, the more of a discount. The discount will now apply to all shipping options. Additionally, for every $500 you spend on our site (using the same account) you will receive an additional 1% discount. Shipping can be FREE for everyone regardless of locale.
We need to place a disclaimer here... since we only do this on a part time basis, we cannot guarantee immediate shipment. For this reason you will never be presented with an estimated arrival date for your order. We will promise you that we will process your order as soon as we possibly can and ship it based on your selection. We appreciate your understanding in this matter now and in the future.
• Order Processing
An order acknowledgement email will be automatically sent to the address that is defined in your account upon order confirmation. A packing list will be printed containing exactly what was ordered. Each item will be checked off once when it has been retrieved and once again when it is placed into its shipping container. In this way you are guaranteed to have your complete order when it arrives.
• Order Shipping
All orders addressed to P.O. Box addresses must be shipped via USPS. Neither FedEx nor UPS will ship to a P.O. Box. If we need to change the shipping method you will be notified and additional charges may apply.
We do not offer insurance, except for what the vendor offers by default, on any shipment at this time. We will address this in the future should the need arise. Should a shipment be damaged during transit we will make every attempt to rectify the situation through the shipping vendor. However, we cannot be held responsible for the contents of any package once it has been turned over to the vendor for shipment.
• Order Confirmation & Tracking
Both FedEx and UPS have complete package tracking capabilites. USPS utilizes a delivery confirmation feature which we will utilize. The only issue with delivery confirmation is that it only indicates when and where the package was delivered. Any of these capabilities are provided to you for no additional charge. An email will be sent to you once the order has been shipped which will include tracking or delivery confirmation information. You will then be able to use this information to view the status of your shipment.
• Pre-Orders & Back-Orders
We do not require you to prepay for pre-orders or back-orders. These items are placed into a special queue within your account which can be viewed through your "My Account" / "My Orders" section. The status of these items will be updated when inventory arrives. You will then be notified via email that these items are now available to ship. You will then have 14 days to place them into your shopping cart for normal checkout purposes. After 14 days we reserve the right to make any inventory not claimed available to the general public. You will still be able to add them to your cart as long as we have inventory. Email us if you have any questions about this policy.
Disclaimer! The original price we quote is based on information we received and may not be the actual price you will pay for pre-orders and back-orders. We reserve the right to modify any and all prices upon inventory arrival to cover any cost reductions or increases by the manufacturer and/or distributor(s).
• All Orders are Subject to Verification
Please be advised that if we need additional information to process your order we will contact you as follows:
  1. An email requesting addtional information.
  2. A phone call at the number provided in your account.
  3. A phone call from your financial institution regarding your payment.
Returns Policy
We want you to be satisfied with your purchase. We understand that there may be times when the items aren't exactly what you are looking for. If for any reason you are dissatisfied with any item simply follow these procedures in order to rectify the situation.
• Refunds
Refunds will only be considered for unopened/unused items. All other items will receive a store credit and may be subject to a 25% restocking fee depending on the exact condition of the items. Items returned in "as-new" condition may be considered for a refund as well.
Once a refund has been allowed you will receive the full amount of the returned items (less any shipping costs) in the same form of the original payment unless otherwise requested in advance.
• Exchanges
Exchanges work exactly the same way as Refunds. You will receive store credit which can be used towards future purchases.
• Defective Product
This policy will address only those items that are currently in production and/or readily available from our sources. Since we deal in many vintage long out of production items, we cannot guarantee that we will be able to find a replacement for your defective item. We will however, allow store credit based on the Refund policy above.
We do understand how frustrating it can be to receive defective merchandise. For those items that we can do something about we will make every attempt to get you a working product. Please follow the RMA procedures below to begin the exchange process.
• Damaged in Shipping
Even though it doesn't happen all that often, there is a possibility that some items could get damaged during shipping. If the package is damaged upon arrival you have 2 options:
  1. Open the package to verify that the contents is not damaged.
  2. Return the package to the shipper within 24 hours with "refused due to shipping damage" written on it.
Either way please contact us immediately so that we can start the proceedings of filing a claim with the shipper. Once this claim has been filed, replacement items will be shipped. Failure to follow these procedures may result in the loss of a refund or exchange of the merchandise.
• Return Merchandise Authorization (RMA)
We will not accept the return of an item without a valid RMA written on the package. An RMA number must be requested within 30 days of the arrival of your package. Any package returned to us without a RMA will be refused. We will not accept any COD charges under any circumstances. You may request an RMA by emailing us at RMA@badlhby.com.
  1. Check all returned items to be sure they are in new condition which includes all original packaging and accessories.
  2. Include a copy of the original packing slip or invoice. You may print the invoice by logging into your account order history. If different than those on file make sure to write on the back your name, email address, & phone number.
  3. For your protection, we recommend you send your return with a trackable carrier like the US Postal Service. We are not responsible for items lost during shipping, and cannot process your return until the items are received.
  4. Pack the items securely and mail to the following address:
Attn: RMA [RMA #]
BAD L's Hobby
13397 Smith Road
Middleburg Heights, OH 44130
Any deviation from the return policies and procedures as described above will result in a delay of your credit, and a restocking fee or possibly a cancellation of your return request.
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